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SurfKit support

Please include the email address of your account, your phone model and app version (Account tab). We aim to reply within 24 hours.

The same address is shown inside the app under Contact us and Help. Support is run by Oliver Edwards, 22 Lysia Street, London SW6 6NG, United Kingdom.

Common questions

How do I delete my account?

In the app: Account tab, then Delete Account. Or email us. See delete your account.

How do I cancel SurfKit Pro?

Subscriptions are managed by Apple or Google, not by us. Deleting the app does not cancel them.

iPhone and iPad: cancel a subscription (Apple Support)
Android: cancel, pause or change a subscription (Google Play Help)

Cancel at least 24 hours before the free trial or the current period ends to avoid being charged. See the terms of use.

I bought Pro but it is not showing

Open the SurfKit Pro screen and tap Restore. Make sure you are signed in to SurfKit and to the same Apple ID or Google account you bought with. If it still does not show, email us with the email on your account and your order details from Apple or Google.

How do I ask for a refund?

Apple and Google handle refunds for purchases made in their stores. Use Apple's Report a problem page or Google Play's refund help.

My shop is not listed, or a shop's details are wrong

Shop owners can add a shop or claim an existing one in the app. Email us to report wrong details, or to ask us to remove a listing. We aim to reply within 24 hours. We check the request and remove or correct the listing if the details are wrong or the request comes from the business.

The AI gave me a strange answer

AI answers are generated automatically and can be wrong. See the safety notes in the terms of use. SurfKit does not provide surf forecasts. Please email us if an answer looked harmful.

The map shows nothing near me

Check that location permission is allowed for SurfKit in your phone's settings, and that you have an internet connection. Shop coverage is still growing, and not every area has shops yet.

Questions about my data

See the privacy policy, or email us to ask for a copy of your data or to correct it.