SurfKit

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Delete your SurfKit account

You can delete your SurfKit account and its data yourself in the app, or ask us to do it by email. This page is for the app SurfKit (iOS and Android), published by Oliver Edwards.

Option 1: delete it in the app

  1. Open SurfKit and sign in.
  2. Go to the Account tab (the last tab at the bottom).
  3. Tap Delete Account.
  4. When it asks "Are you sure you want to delete your account?", tap Yes, Delete.
  5. The app asks you to confirm your identity again: enter your password if you signed up with email, or complete the Apple or Google sign-in prompt.

The app then deletes your data and your sign-in account.

Option 2: ask us by email

If you cannot open the app (for example you have lost your phone), email SurfKit.hello@gmail.com from the email address of the account, with the subject "Delete my SurfKit account". If you used Sign in with Apple and chose to hide your email, tell us the private relay address shown in your Apple ID settings. We may ask you to confirm you own the account before we delete it. We will reply to confirm when it is done.

What is deleted

  • Your sign-in account (email, name and sign-in method), held in Firebase Authentication.
  • Your profile (name, email, account type, favourites, history, onboarding answers).
  • Your surf journal entries, surfer roadmap progress, saved boards, your boards (quiver) and saved surf spots.
  • Your uploaded photos and files in your user folder.
  • Shop listings you own, with their boards and photos. If you run a shop, it is removed from the app when you delete your account. Tell us beforehand if you want it kept.
  • Your shop verification requests and the photos of documents you uploaded, and your shop claims and their files.
  • Your partner discount uses and hire or lesson requests.
  • Your AI usage record (the daily counters). The app cannot delete this itself, so our server removes it shortly after your account is deleted.
  • On iPhone, if you signed in with Apple, the app also asks Apple to revoke the Sign in with Apple link to SurfKit.

There is also a server-side clean-up that runs when an account is deleted. It removes your AI usage record and checks that the rest of the data above has gone, retrying if any step failed.

What is not deleted, or kept for a time

  • Subscriptions are not cancelled. Cancel SurfKit Pro in the App Store or Google Play first (see the support page), or you may continue to be charged.
  • Purchase records held by Apple or Google, and by RevenueCat (our purchase provider, which stores an anonymous or account-ID based purchase record). It is not deleted automatically. Email us and we will ask RevenueCat to delete it.
  • Crash reports (Firebase Crashlytics) already collected, which do not carry your account ID, name or email (only a random identifier for the app installation). They are deleted after up to 90 days.
  • Backups of our database may hold a copy of your data until that backup is deleted (backups are kept for up to 90 days).
  • Requests sent to OpenAI for AI answers do not contain your account details (see the privacy policy). We do not keep them after the answer is returned. Under OpenAI's API terms, OpenAI may keep them for a limited period (currently up to 30 days) to check for abuse.
  • Emails you sent to support, which we keep for 12 months.
  • Information we must keep by law. We do not take payments ourselves, so we hold no payment or tax records about you; Apple and Google keep those.

How long it takes

Deleting in the app starts straight away. The server clean-up runs as soon as the sign-in account is deleted and normally finishes within minutes. For email requests we will delete your data within one month. Copies in backups are removed when those backups are deleted (see above). Deleting an account cannot be undone.

Want to delete only some data?

You can delete individual journal entries, saved boards and photos inside the app. To ask for a part of your data to be removed or corrected, or to see a copy of it, email SurfKit.hello@gmail.com. See your rights in the privacy policy.