FAQ

Questions and answers

Everything people ask about SurfKit, SurfKit Pro, shops and your data.

George the crab looking puzzled

The app

Is SurfKit free?

Yes. SurfKit is free to download, and everything about finding and contacting surf shops is free: the map, shop pages, favourites, shops near you, directions, contact buttons and the news. The surf journal and session photos are free too. SurfKit Pro is an optional upgrade for the AI tools, the roadmap and more.

Which phones does it work on?

iPhone, iPad and Android phones.

Do I need an account?

No, you can browse the map, shop pages and news without one. You need an account for the AI tools, the journal, saving favourites to your account and SurfKit Pro. Sign up with email, Sign in with Apple or Google.

Which languages is it in?

English, German, Spanish, French, Indonesian and Portuguese. More languages are planned.

Does SurfKit have adverts?

No. Some news articles may be sponsored by surf businesses, and those are always labelled “Sponsored”.

Does it give surf forecasts?

No. SurfKit helps you find shops, hire, lessons and breaks. With Pro, break details show the tide, wind and swell that suit each break, but it isn’t a forecast. Always check the conditions before you go.

Does it work offline?

Your saved shops are kept on your phone, so their details still show without a signal. With SurfKit Pro you can download a whole region over Wi-Fi, with its shops, breaks and map, starting with Cornwall. AI tools need a connection.

Shops

Where are the shops?

We’re filling the map region by region, starting with Cornwall, then the rest of the UK, then other surf regions. Shop owners can add their own shop in the app at any time.

What does the blue tick mean?

The shop has been verified: the owner claimed it and we checked it. Verification uses a photo and a manual review.

My shop’s details are wrong

Owners can claim their shop in the app and fix it themselves, for free. Or email SurfKit.hello@gmail.com and we’ll correct or remove it. We aim to reply within 24 hours. More on the surf shops page.

Where does the shop information come from?

From the businesses themselves, their own websites, and open data from the Overture Maps Foundation. Shop details never come from OpenStreetMap. See Credits.

SurfKit Pro

How much is SurfKit Pro?

£3.99 a month or £24.99 a year, and the yearly plan starts with a 7-day free trial for new subscribers. Going on a trip? The Trip Pass is £4.99 for 14 days of Pro, paid once, and it doesn’t renew. These are UK prices; other countries may differ.

Can I try the AI before paying?

Yes. Every account gets 3 free Board AI answers and 3 free Surf Spots AI answers to try.

How does the free trial work?

The yearly plan starts with a 7-day free trial for new subscribers. The monthly plan has no trial. You won’t be charged if you cancel at least 24 hours before the trial ends. Any unused part of a free trial ends when you buy a subscription.

How do I cancel?

Subscriptions are handled by Apple or Google. Cancel in your App Store or Google Play account settings at least 24 hours before the end of the current period. Deleting the app doesn’t cancel a subscription. See Support.

What is the Trip Pass?

14 days of SurfKit Pro for £4.99, paid once. It doesn’t renew, so there’s nothing to cancel. It has no free trial.

Is there a limit on the AI?

Pro makes Board AI and Surf Spots AI unlimited, with fair-use daily limits so the service stays fast and affordable for everyone.

I bought Pro but it isn’t showing

Open the SurfKit Pro screen and tap Restore, signed in to the same account and the same Apple ID or Google account you bought with.

Privacy and your account

What happens to what I ask the AI?

Your question goes through our server to the AI service (OpenAI) to get an answer. Your name, email and account ID are not sent, and we don’t store your questions or the answers. See the privacy policy.

Who can see my journal?

Only you. Your journal and its photos are private to your account. Shop listings and their photos are public.

How do I delete my account?

In the app: Account tab, then Delete Account. Or email us. Your data is deleted within minutes in the app. See Delete your account.

How do I report something?

Email SurfKit.hello@gmail.com about a shop, an article or anything else in the app. We review every report and remove content that breaks our terms.

Still stuck?

Email us and we’ll reply within 24 hours.

Get support